1. Introduction
Welcome to Exclusive Brand Distro (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of the website located at exclusivebranddistro.online (the “Site”) and any purchases you make through the Site.
By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the Site.
2. Eligibility
You must be at least 18 years of age to make a purchase on this Site. By placing an order, you represent and warrant that you meet this requirement and that all information you provide is accurate and complete.
3. Account Registration and Responsibilities
If you create an account, you are responsible for:
- Maintaining the confidentiality of your account credentials;
- Restricting access to your account; and
- All activities that occur under your account.
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
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4. Products, Pricing, and Availability
4.1 Product Descriptions. We attempt to describe products as accurately as possible. However, we do not warrant that descriptions, images, or other content are accurate, complete, or error-free.
4.2 Pricing. All prices are displayed in the currency indicated on the Site. We reserve the right to correct pricing errors and to change prices without notice. Where applicable, delivery taxes and fees are clearly indicated in accordance with applicable law.
4.3 Availability. Product availability is subject to change without notice. If a product becomes unavailable after you place an order, we will notify you and either cancel the order or offer a substitute.
5. Payments
We accept the payment methods displayed at checkout. By submitting payment information, you authorize us to charge the designated amount to your chosen payment method. You agree to provide current, complete, and accurate payment information.
6. Shipping and Delivery
6.1 Delivery Timeline. Unless otherwise agreed, we will execute the order within fifteen (15) days from the date of contract conclusion, as required by applicable e-commerce regulations.
6.2 Risk of Loss. Risk of loss passes to you upon delivery to the carrier, unless otherwise required by applicable law.
6.3 Delays. We are not liable for delays caused by events beyond our reasonable control, including customs delays, carrier issues, or force majeure.
7. Right of Withdrawal and Returns
7.1 Right of Withdrawal. In accordance with applicable law, you may exercise the right of withdrawal for eligible products within the statutory period by notifying us in writing.
7.2 Conditions. Returned products must be in original condition with all packaging and tags intact.
7.3 Return Costs. Direct return shipping costs shall be borne by you, unless the product delivered was not the product ordered or was damaged during transport, in which case we will bear such costs.
7.4 Refunds. Refunds will be processed within fifteen (15) days of receiving your valid withdrawal notification, using the same payment method used for the original transaction, without additional fees.
7.5 Non-Refundable Items. Certain products (e.g., digital goods, personalized items) may not be subject to the right of withdrawal. We will clearly indicate such items before purchase.
7.6 Failure to Refund. Refusal to refund amounts due to a consumer who validly exercises the right of withdrawal may result in legal penalties under applicable law.
8. Intellectual Property
All content on the Site—including logos, text, images, designs, and software—is owned by or licensed to us and is protected by intellectual property laws. You may not reproduce, distribute, or use such content without our prior written consent.
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9. User-Generated Content
By submitting reviews, comments, or other content to the Site, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content in connection with our business. You represent that you own or have the necessary rights to any content you submit.
10. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or any products purchased through it. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or willful misconduct.
11. Prohibited Conduct
You agree not to:
- Use the Site for any unlawful purpose;
- Attempt to gain unauthorized access to any part of the Site or its systems;
- Interfere with the proper functioning of the Site;
- Use automated means to access the Site without permission; or
- Submit false or misleading information.
Unauthorized access to or interference with electronic communications systems is a criminal offense under applicable law.
12. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction—likely Cameroon if the business operates there]. Any dispute arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction].
Where required by law, consumers may also have recourse to applicable consumer protection mechanisms.
13. Changes to These Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Site. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
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